1. Buyer pays through Stripe
ONEJWL relies only on the payment status and amount confirmed directly by Stripe and its secure webhook.
Marketplace payments · jewellers
One secure payment route through Stripe Connect
The buyer pays securely through Stripe Checkout. The same protection then applies to every professional sale: payout remains blocked for at least 30 days after confirmed receipt and occurs only in a monthly run without a return, claim, dispute or other block.
The shared safety route
From Stripe Checkout to your connected Stripe account
2. Funds remain protected
The seller receives nothing yet. The order, insured shipping and delivery must first be verifiably correct.
3. Insured and tracked
The carrier, tracking, insurance proof and, where needed, a signature are linked to the order.
4. Receipt is confirmed
The fixed 30-day waiting period for a professional seller starts only after confirmed receipt.
5. Always at least 30 days
Buyer confirmation does not shorten this period. A return, dispute or chargeback stops release immediately.
6. Next monthly payout run
After 30 days, a released amount enters the next monthly payout run.
One Stripe payout model
Verification and release remain separate
Required
1. Stripe Connect verification
The jeweller completes Stripe onboarding for a connected seller account. Stripe checks the business, representative and payout details. Payout is possible only when Stripe transfers and payouts are active.
- Independent business, identity and payout verification by Stripe.
- Every transfer is linked to one confirmed payment, order and seller account.
- Live payouts require a fully verified live account.
- Stripe Connect does not pay out earlier: the 30 days, monthly run and blocks still apply.
2. Release by ONEJWL
The buyer payment is first processed on the ONEJWL platform. Only after full order release does ONEJWL transfer the seller amount and shipping reimbursement through Stripe to the verified Stripe Connect account.
- Open claims, returns, refunds and Stripe disputes block the transfer.
- Insured shipping, delivery and any required signature must be verifiably correct.
- ONEJWL retains the configured platform fees by transferring only the net seller amount.
- Stripe then processes the bank payout under the connected account’s payout settings.
Example calculation
Sale of €1,000.00
This example uses the current ONEJWL rates and €20.00 insured shipping. Stripe transaction costs and taxes may be handled separately.
Buyer pays total
€1,114.00
Product, buyer protection and shipping.
Jeweller after selling fees
€886.26
Excluding the shipping reimbursement received.
Route to jeweller
€906.26
After receipt + 30 days + monthly run, without blocks.
ONEJWL revenue
€207.74
Buyer and seller fees combined; provider costs may follow separately.
Example timeline
Receipt confirmed on 10 October → 30 days end on 9 November → with a monthly run on the first business day, an unblocked sale enters the next available run. A return report before release stops this immediately.
Return and refund
No automatic refund merely after receiving a box
A parcel may return incorrectly, damaged or containing another product. Shipping, delivery, product and refund are therefore each confirmed separately.
- 1The buyer reports the return; the scheduled seller payout stops immediately.
- 2ONEJWL reviews the request and shares only the verified return address.
- 3The buyer ships insured for at least the product value and enters a mandatory tracking code.
- 4Delivery of the return parcel is confirmed separately.
- 5The jeweller checks identity, serial number, hallmarks, photos, weight and product condition.
- 6Only an admin can manually start the refund after a positive product inspection.
If the jeweller reports a different or potentially inauthentic product, refund controls are removed from the normal route. ONEJWL first investigates the evidence; refund and seller payout remain blocked.
Why this Stripe model?
ONEJWL uses separate charges and transfers
The buyer payment is processed through Stripe Checkout on the ONEJWL platform. After the safety conditions, ONEJWL creates a separate Stripe transfer to the connected seller account. This lets ONEJWL delay, block or reassess the transfer while a return, claim, refund or Stripe dispute is active. ONEJWL fees remain on the platform because only the net seller amount plus shipping reimbursement is transferred.
Amount is verified
Payment amount, currency and destination come from the stored order and are checked against Stripe again before transfer.
Webhooks are authoritative
Returning to the website is not proof of payment. ONEJWL processes payment, refund and Stripe disputes based on Stripe-signed events.
Transfer only after release
The transfer is created only for a verified Connect account with active transfers, after all periods and checks are complete.
Ready to receive payouts through Stripe?
Complete Stripe Connect verification before selling live. Without a verified Stripe account with active transfers and payouts, ONEJWL cannot transfer sale proceeds.